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    Printing statisics for 2014 Fiscal year ended 5-31-14

    Fri, Jun 13, 2014
    Printing statistics for 6-1-13 through 5-31-14
    These are for print jobs that went through the print servers only. Any direct printing to a print via IP address printing is not tabulating nor is local printing in an office via USB cable.
    2014                                     2013 for comparison
    Total pages:    2,169,700         2,342,399
    Total sheets*: 1,582,450         1,712,906
    Total Jobs:         491,205            539,781
    Average pages per job:   4.42        4.34
    Average sheets* per job: 3.22       3.17
    * sheet is one piece of paper, page is one side of a sheet. Think of a book, it has two pages per sheet of paper.
    Of note while the page volume went down the actual per job sheet quantity went up. This indicates less two-sided printing was done 2014 versus 2013.
    The top 3 printers, page count wise, were in the Main floor public space of the Library; GremLab 160,331, GremLab2 139,376, and Lib Webpals, 101,400.
    The top 3 printers, sheet count wise, were GremLab 92,408, FAID2 83,046, and GremLab2 81,191.
    The top 3 printer, total print job wise, were GremLab 25,292, Gremlab2 22,924, and FAID2 22,428
    Please be conscientious when printing, as paper does cost money to buy and if not recycled ends up in landfills.
    iT and HelpDesk staff

    Can't Decide what Excel Chart to Use?

    Mon, Jun 09, 2014

    These chart descriptions may help.  Excel has 11 major chart types with variations on each type. For most business dashboards and reports, you will only need a handful of the chart types available in Excel, including the following:

    Blackboards Retention Center

    Fri, Feb 21, 2014
    The Retention Center provides an easy way for instructors to discover which students in their courses are at risk. Instructors can communicate with struggling students and help them take immediate action for improvement.


    And you can revise the Retention Center to show students that are high achievers!

    Here is a summary of what can be done within the Retention Center.

    To learn more, click here.

    Blackboards Item Anaylsis

    Fri, Feb 21, 2014
    Use Item analysis to see statistics on overall test performance and on individual test questions. Identify and easily correct ineffective or misleading questions and your tests are re-graded automatically.

    To watch the video and learn more, click here.

    SPAM/PHISHing Email Information

    Wed, Mar 05, 2014
    Due to the rash of emails that got into the Google domain the past couple of weeks and the fact that many responded or provided his or her information figured this would be a good time to point out the TechFAQ article about SPAM and Phishing email context and what to look for if you are unsure if it is SPAM or valid.

    The link to the article is

    While this may never catch all scenarios, experience with these emails indicates most fraudulent emails have at least one aspect included in the article. One big trigger, which should be obvious, is that the "reply to" address is external or any links or addresses requesting the information are not associated with Saint Mary's University or

    Again we do not ask for information in this manner unsolicited. You, as the customer of the SMU HelpDesks and/or  Information Technology Services, have already been in contact with us in some way regarding your account and we have responded, with some initial problem solving or directions, to you via email, chat, or phone.

    We hope this helps you keep your information safe and assists you in helping us protect Saint Mary's University resources going forward.

    Brian Behling
    HelpDesk Manager - Winona Campus

    Office for Mac - PowerPoint 2011

    Fri, Feb 21, 2014
    Tools you want, when you want them.

    Making Every Presentation Professional

    For more Microsoft 2011 for Mac, go here

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