Astra Room Scheduling Upgrade: Tuesday, May 15th from 9am-12pm.
Wed, May 02, 2012The Astra Facility Scheduling program will be down from approximately 9am-noon on Tuesday, May 15th.Hosting of this service is being moved from the Twin Cities campus to the Winona campus, and the service will be upgraded to the latest version. This will correct many of the technical issues we have been experiencing with facility scheduling.
Please contact Darlene Paulson with any questions or concerns.
Windows 8 in Lab 17
Mon, Apr 30, 2012
Windows 8 is installed on 4 machines in Lab 17. Two of the machines have touch screen monitors allowing you to really experience Windows 8 as it was designed. We have no plans to migrate to Windows 8 this summer, but we will most likely be moving to Windows 8 at some point in the future. Take it for a spin today!
Blackboard Virtual Classroom and Chat Tool
Wed, May 02, 2012When accessing the Chat tool or Virtual Classroom, you will see a pop-up box explaining a certificate has expired. To use the tool, you will need to press "allow" or "accept".This is affecting all Blackboard customers, and they are working on a resolution.
Summer computer swaps and reimaging starting soon
Mon, Apr 30, 2012The Winona Campus IT department will be starting our summer reimaging and computer swaps following graduation. Please make sure that your work has been saved to the network servers, and that you've made arrangements with us for any special needs you may have prior to graduation.
Wed, May 02, 2012
HelpDesk April 2012 Results
HelpDesk Tickets Documented: 523
Tickets Closed of First Contact: 348
Closed on First Contact Percent: 66.5%
HelpDesk CoFC Goal: 55%
HelpDesk Technical Assistants Achieving the 55% CoFC Goal:
Heatehr Ludwig 59%, Patrick Luke 63%, John Uhal 77%, Jessica Rueber 62%, Tom Thielen 85%, Libby Faffler 60%, Tom Plante 95%, Emily Degallier 67%, Bridget Ryan 81%, Camden Webster 57%, Paul Thompson 86%, Ryan Weis 79%, Jaime Carreno 75%, Kyle LaBarre 75%, Ashley House 71%, Amy Streit 57%, David Corpstein 86%, Scott Zengri 100%, Jacob Holzer 100%
iT Staff Achieving CoFC Goal of 55%MPLS Campus
Mike Montgomery 82%, Chad Colt 100%, Jake Sturk 93%, Doug Waller 100%
Winona Campus
Amanda Frost 60%, Heidi Johnson 100%, Don Cisewski 100%
Mike Montgomery 82%, Chad Colt 100%, Jake Sturk 93%, Doug Waller 100%
Winona Campus
Amanda Frost 60%, Heidi Johnson 100%, Don Cisewski 100%
HelpDesk Top 5 Ticket documenters:
Brian Behling: 56, Heather Ludwig 32, Patrick Luke 32, John Uhal 31, Jessica Rueber 29
Graduating Student Information
Fri, Apr 27, 2012Graduating Seniors,Congratulations from the iT and HelpDesk staff.
A few things you need to know BEFORE you leave campus:
1) (THIS GOES FOR ALL STUDENTS) Archive or copy any and ALL files stored on your SMU network drive(U:) to some form of portable media. Typically USB drives work the best. The HelpDesk cannot access or send you the files once you are off campus.
2) Your GoogleApps email account will remain available to you unless you stop using it. At that point, Google policies for inactive accounts would take affect. Office Logic email (WebMail) will likely no longer be accessible December 2012. Please ensure you have no needed email in the Office Logic email system.
3) Your access to WebTools ends 13 months from your withdrawl(grad) date. Check your WebTools account for grades, unofficial transcripts (Student Academic Record), Tuition information, etc. Tax form 1098t is available some time in January 2013 and you will still have access to WebTools for this purpose. Please ensure you know your login information. Again WebTools account will be deactivated 13 months from your official withdrawl date. Please note: If you continuing with graduate work at SMU you would still be an active student. If you chose to return to SMU for graduate work at a later time, your username and data will still likely be available once you are an active student in the Schools of Graduate and Professional Programs.
4) Access to Blackboard will still be available as long as you remember your password for Blackboard. Course information and Tegrity sessions are available via login until such time as the course is made unavailable or deleted and unitl Tegrity recordings are purged from the system. If there are any Tegrity recordings that you want to keep you can download them to a personal device.
