Fri, Aug 30, 2013The Tegrity playback and recording app was updated in early August 2013, and is free! You can review your classes, place bookmarks and record new sessions on any smartphone or tablet running iOS or Android.
Please see this Tegrity page for more details. Mon, Nov 04, 2013
Google has elected to drop its black menu banner from the Gmail page, and has created a grid icon on the upper right of the page which shortcuts to the Google Apps. Please make note of this change.
Also note that they moved your username/sign out option to the very upper right corner and if you use Google + that is now where your username/sign out location used to be.
In this example the picture is where Michael would click to sign out or change to a delegated email.
Some users may still have their email address in this location.
HelpDesk Results for July
Documented tickets: 240
Closed on First Contact (CoFC): 181
CoFC percentage: 75%
Staff that achieved respective CoFC goals: Brian Behling 80%, David Corpstein, TA 69%, Doug Waller MPLS 97%, Lincoln Scully MPLS 91%, Camden Webster 59%, Owen Kuemerle 92%, Amanda Frost 60%, Ryan Ballanger and Heidi Johnson 100%
this techfaq article for more details. Mon, Aug 05, 2013
HelpDesk Results for Feedback Survey of Closed Tickets
HelpDesk Feedback Results for July
We had 10 responses to the HelpDesk Feedback Survey that is included with each closed ticket emailed to our customers.
Of these 10, 9 were very positive and the 10th apparently was a communication error where the email was sent to someone that had not contacted the HelpDesk. Our apologies to him or her.
We ask 4 questions:
Was your issue accurately documented in the initial call logging process?
Do you feel that you were treated with respect during your contact with HelpDesk staff?
Was your issue resolved on first contact?
If your issue was not resolved on first contact, do you feel you receive a timely response?
Of the 9 responses from customers that contacts us the results were as follows:
Correctly documented: 9 for 9
Treated with respect:9 for 9
Resolved (Closed) on First Contact : 7 for 9 the one "no" response indicated staff was very helpful.
Timely Response if not CoFC: 9 for 9
We also solicit additional feedback/comments along with Technician that closed the call (ticket).
A few comments from these respondents these are shorted versions:
Technician was helpful and personable.... resolve quickly with clear instructions.
Technician:Doug Waller MPLS campus
Technician:Doug Waller MPLS campus
A huge thanks to Heidi (Johnson) for walking through the process and following up later.
Excellent Service, Thank you, Worked out great! Technician: Brian Behling
I would give them an A+ (Smile) I thought issue was resolved previously but had issues later... "way to go..." Technician: Amanda Frost
"Thanks for resolving the issue." technician Camden Webster, TA
Sampson Davis also got a positive response even though the ticket was not resolved at first contact.
If you have ever wanted to be a statistic, please fill out the HelpDesk Feedback Survey when your HelpDesk ticket is closed. Unless you choose to identify yourself in the comments section, responses are completely anonymous. Please be kind, honest, and civil in your responses.
Thanks, iT and HelpDesk StaffThu, Aug 29, 2013One thing to know about Windows 8- two versions of Internet Explorer exist.
One of these is "touch friendly" and is the metro app on the start page with the address bar at the bottom which does NOT support all add-ons, etc. This would affect Tegrity playing video portion of the recording. The lower right corner with the PowerPoint slides does seem to be visible. It is the main window (pane) that is affected.
The other Internet Explorer is the full version, "desktop friendly". Go to the desktop and select Internet Explorer and it should appear and function the same as IE10 does on other computers. Tegrity playback may function within this version provided the Windows Media player is up-to-date to WMP10, 11 or 12. 11 or 12 are preferred.