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  • Employees: How do I request an iPad?
    Answer: Saint Mary's purchases iPads in bulk to take advantage of a quantity discount from Apple.  All iPads should be purchased through IT Services.   Staff and Faculty ...
  • Phones: How do I change ringtones?
    Answer: To change the incoming ringtone, press the Home button and use the right arrow to move to Settings. Push the button in the middle of the ...
  • Software: Supported Software (List)
    Answer: The IT Department officially supports the following list of software. This list is not conclusive. Please contact the HelpDesk if you have any questions. Thank ...
  • Read&Write and Snapverter: Faculty: How do I set up Snapverter?
    Answer: What is Snapverter? Snapverter is an add-on feature for Read&Write for Google that can convert inacessible Scans, PDFs, Images, etc into accessible formats for students with ...
  • Software: Who do I contact for assistance with my eFolio?
    Answer: Contact Number E-Mail Website 1-800-456-8519 efolio@custhelp.com http://www.efoliominnesota.com/       Support Hours     M-F Weekends Holidays 7:00AM - 9:00PM 10:00AM - 3:30PM Closed             ...
  • Software: How do I open Vectorworks?
    Answer: Vectorworks is available in SJ233C and the Page Theater Production Office.     The first time you open it, you will need to fill in this screen ...
  • Employees: Where can I get support for my personal device?
    Answer: Fixing Personally-Owned Computers   While we do try to help home and student users connect to the Saint Mary's University network, we do not fix personally-owned computers, ...
  • Information for New Users: What can I do to keep my computer and data safe?
    Answer: In today's world, good digital citizenship means protecting yourself online at work and in your personal life. Maybe you’ve already experienced your security or privacy being ...
  • Software: Software Request/Renewal Process
    Answer: Purchasing and implementing new software is far more complex than installing and finding the money. It requires a thorough review by the IT department to ...
  • Facilities & Equipment: How do I use a CD/DVD in a classroom?
    Answer: Step 1: Insert DVD/CD into the Dedicated PC: Depending on the Teacher Station, there will be a disc drive accessible via the button marked with the ...
  • Information for New Users: What does IT Services Support?
    Answer:   Computer Workstation Support Policy   Last revision November, 14th 2014 Saint Mary's University of Minnesota (SMUMN) department of Information Technology Services (ITS) HelpDesk provides hardware and software support ...
  • Read&Write and Snapverter: Students: Getting Started with Read&Write for Google Chrome
    Answer: Read&Write for Google Chrome is an amazing study tool! Learn more below.    First, please make sure the extension is enabled on your Chrome browser: How do ...
  • Read&Write and Snapverter: Students: How do I use Read&Write for PDF's from Snapverter?
    Answer: PDFs, ePubs, and Kes files The premium version of Read&Write for Google Chrome™ also supports for PDF, ePub, and Kes files in Google Drive. To use, simply double ...
  • Student Portal: How do I access my 1098T information?
    Answer: 1098t tax forms are now available in the Student Portal. To access, please login to https://student.smumn.edu Once logged in, find this in the top left side of the ...
  • ResHall Information: Can I bring my own wireless printer to use in my room?
    Answer: Saint Mary's University does not support the use of wireless printers in the ResHalls.     If you do bring a printer, it will not work with our ...
  • Drive (Docs, Sheets, Slides, etc): Collaboration - Sharing Files/Folders
    Answer: No more forwarding attachments back and forth! Google makes it easy to share files and folders with people within your organization. You can even work ...
  • Gmail Basics: 2) Introduction to Gmail (Video)
    Answer:           ...
  • Gmail Basics: 3) Tutorials: Sending/Receiving Messages
    Answer: Click on the links below to learn more about sending and receiving messages in Gmail!  Sending Messages Replying to Messages Forward Messages Saving Drafts Formatting, Fonts & Colors Adding Attachments Using Spell ...
  • Gmail Basics: 4) How is Gmail different? (Folders vs. Labels, Archiving, etc)
    Answer: There are a few differences between Gmail and other email programs. Learn more about them below!  Folders vs. Labels (Video) Folders vs. Labels (Article) Archive Feature Deleting vs. Archiving ...
  • Gmail Basics: Managing Multiple Email Accounts
    Answer: Having too many email accounts can be overwhelming. There are multiple ways to condense and organize your email accounts.    Option 1: Multiple Sign-In - BEST OPTION ...

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